Frequently Asked Questions

You can come into our office during business hours to apply for service or use the link below:

https://cityofbossiercityla.municipalonlinepayments.com/cityofbossiercityla/utilities

We will need your photo I.D. and proof of ownership/a property management agreement/a full lease agreement in order to fully process your application.

You may transfer service from one address to another if all outstanding balances have been paid in full for any existing account(s). 

To disconnect services, you may come into our office or you may contact Customer Service during business hours at (318)741-8757. You can also email Customer Service at waterdepartment@bossiercity.org. 

Accepted forms of payment include:

-Check - By mail, drop box, or in office

-Cash - In office

-Money Order - By mail, drop box, or in office

-Visa/Mastercard - Online, by automated phone service, or in office (third party fees apply)

-Echeck - Online or by automated phone service  (third party fees apply)

All payments returned due to NSF are subject to immediate disconnection. A $25 NSF fee will be assessed for each returned payment. If disconnected, all applicable reconnection fees must be paid in full along with the amount of the returned payment in order to restore services. 

Customer Service is open Monday through Friday from 8 a.m. to 5 p.m.

Yes, you can.  Click the following link to be redirected to our Online Property Tax Payment Service.
Online Property Tax Processing

View the Sales Tax Rate Chart (PDF).

It is a way to help citizens and animals live together in harmony.

Because your animal control program depends on you. Animal Control problems begin with people. The health and Safety of all animals and people are at risk when irresponsible pet owners: - Let their pets roam free - Fail to observe laws and ordinances - Allow their pets to have unwanted litters

Solutions begin with animal control. Your animal control program can solve these problems with your help.

Yes, Animal Control houses both stray dogs and cats.

Yes, adoptions are between the hours of 10 a.m. and 3 p.m., Monday through Saturday.

As of August 1, 2020 the Office of State Examiner is responsible for calling for testing, accepting test applications, administering tests  and maintaining a statewide eligibility list for the entry level classes of Firefighter and Police Officer.   In order to apply to take the Firefighter or Police Officer exam in person, the application must be received during the 10-day posting period as reflected on our website at www.ose.louisiana.gov

Entry Level Firefighter Exam

https://ose.louisiana.gov/jurisdictions/entry-level-firefighter/

Entry Level Police Officer Exam

https://ose.louisiana.gov/jurisdictions/entry-level-police-officer/

There is no charge for a Restraining/Protective Order. The Northwest Louisiana Family Justice Center can provide assistance with obtaining them. The center may be contacted at (318) 584-7171.

Letters of commendation may be sent to: Chief of Police P.O. Box 6216 Bossier City, LA 71171-6216

Alternatively, you may use the Bossier City Police to Citizen website: https://bossiercitypd.policetocitizen.com/OfficerCommendation

Examples of elements shown on a site plan include but are not limited to

1. Property Lines of site (actual shape and dimensions of the lot to be built upon)
2. Address and legal description 
3. Location and size of buildings and structures on the lot 
4. All adjacent and adjoining streets 
5. Dimensions of structure(s) to all property lines 
6. Front, side and rear setbacks
7. Location and widths of utility and drainage easements 
8. Fence locations and height
9. Pools and all decking dimensioned from the property lines (if applicable) 

Ask us. We are committed to explaining the process as clearly and concisely as possible. However, the permit process can be complex, even for those experienced with it. Depending on the size and type of your project, you may need the services of a licensed professional. In fact, certain laws may require that a portion or your entire project be prepared by a licensed architect or engineer. Our best advice is to check with the staff in the Building Permits Department to determine if the services of a licensed professional will be needed.

A site/plot plan is available through the builder, contractor, property survey or recorded subdivision plat. A plot may be available through the Bossier MPC department. Note that site plan produced through the MPC may not be completely accurate.

You may apply for a building permit when the plans for your proposed project are complete and Planning and Zoning approvals, if required, are granted. To apply you must turn in an application package to the permitting authority. The information included on the plans and the number of copies will vary, depending on the specifics of your project. Please note, you will be required to pay a site plan and permit fee. The entire plan review fee must be paid prior to issuance of the official permit.

After your application is submitted, we will review your plans. Depending on the nature of the project, the review could involve several departments. The Building Permits Department will determine compliance with building, plumbing, mechanical, electrical, energy conservation, disabled access compliance, and storm water control regulations. The Fire Department will check for compliance with fire safety requirements. The Bossier City Engineering Department will check for compliance with flood control, drainage, parking and driveway standards and public improvement requirements. The Bossier City – Parish MPC will verify compliance with zoning regulations including authorized uses within zoning districts, required parking, and property development standards such as lot coverage, building height, setback, and density requirements.

Permits are reviewed on a first-come, first-served basis. However, we are committed to processing your plans as quickly and efficiently as possible.

The regulating permit authority will notify you when the initial plan review for your project is completed. If the plans cannot be approved as submitted, a list will be provided with the necessary corrections from all departments that reviewed your plans. Minor corrections can be made on the original plans submitted. However, if major changes are necessary, or if there are numerous corrections, you will be required to correct the base drawings and resubmit copies of the revised plans. Submitting thorough and complete plans initially will help avoid numerous revisions. When revised plans are submitted, they will be distributed to the departments that generated the initial corrections for subsequent review. Plans submitted for recheck will generally require less processing time than required for the initial check.

After the regulating departments determine that the plans satisfy all code requirements, you will be notified of the approval and asked to pay all remaining fees. Upon payment, a building permit will be issued and you can then begin construction.

The process of issuing a building permit may seem complex, which it is. It involves many City departments and outside agencies, and it may include a separate Planning process. The City is required by law to enforce numerous Federal, State and local construction and development regulations to insure that your project is safe and is an asset to the community.