Customer Service (Water Billing) Division

Bossier City offers customers online, autopay and over the phone payment options through Tyler Payments. Below are instructions on setting up your Online Water Billing account. If you have any questions or need to pay by phone, please contact us at 318-741-8757 or waterdepartment@bossiercity.org.

»Instructions for Registering Your Online Water Billing Account

»Video Guide for Registering Your Online Water Billing Account

**ATTENTION** If you have been disconnected   or it is a Wednesday and you are at risk for disconnection,   you must call the office at  318-741-8757 opt. 1   between 8 a.m. to 5:00 p.m. Monday-Friday to make your payment.    This will ensure that you are reconnected promptly   or avoid risk for disconnection.

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Please use the following link to apply for water service

Allow one business day to process all service requests.

Click Here to Connect Service

Please submit any additional correspondence to:

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Please click the link below to locate utility services, school districts, and elected officials for your address.

https://bossiercity.org/553/My-Bossier-City-Services

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Responsibilities

On a monthly average our Customer Service Division will assist approximately 7,500 walk in customers, answer almost 6,500 phone calls, process over 841 work orders, and read approximately 30,000 meters.

The Customer Service Department provides assistance with billing inquiries, delinquent accounts, researching account histories, and updates service work orders. Our goal in the Customer Service Division is for each employee to be well informed in dealing with each customer individually. Every Customer Service Representative is to be courteous, efficient, and committed to maintaining the highest quality of service.

City Ordinances

Click the link below to access Bossier City laws pertaining to Water Billing:

•https://library.municode.com/la/bossier_city/codes/code_of_ordinances?nodeId=PTIICOOR_CH114UT_ARTIIWASE

Please click the link below for the most recent Ordinance set in place pertaining to new rates and deposits as of 02.01.2025:

City Ordinance as of 02.01.25