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Finance Department

Customer Service (Water Billing) Division 

On a monthly average our Customer Service Division will assist approximately 7,500 walk in customers, answer almost 6,500 phone calls, process over 841 work orders, and read approximately 26,000 meters.

The Customer Service Department provides assistance with billing inquiries, delinquent accounts, payment plans, researches account histories, and updates service work orders.

Our goal in the Customer Service Division is for each employee to be well informed in dealing with each customer individually. Every Customer Service Representative is to be courteous, efficient, and committed to maintaining the highest quality of service.

Our hours of operation are 8 a.m. to 5 p.m. Monday - Friday. You can pay your bill at our office or by mail. For new customers to the area, no deposit is required; however, there will be a $10.00 connect fee. Now available is the Automatic Bill Payments Form, used to pay your monthly bill through automated bank drafts.

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Frequently Asked Questions

Customer Service (Water Billing)

Bossier City E-Payments Online


How can I setup an account?

  • New accounts need to come to our office.

Can I transfer my account to another address?

  • An account can be transferred to another address as long as the bill for the old address has been paid in full.

Do I have to come in the office to set up a disconnect service?

  • You can contact customer service at 741-8757 for disconnect services.

What type of payments do you accept?

  • Payment by check, cash, visa, master card or money order in the office.
  • Payment are accepted in the night drop box are check, and money order.
  • Payment can be made by bank draft. The form is available in our office and in the download section to your right.
  • E-payments can be made through our online portal. See below link for more information.

What is the NSF check policy?

  • All returned NSF checks returned from the bank would be redeposit.
  • If a redeposit NSF check is returned there will be a $25.00 fee and the payment is posted back to the account.

What are your office hours?

  • We are open Monday through Friday from 8:00 am to 5:00 pm.

Can I view my account information online?

How do I read my water bill? See example below.

A. Service Address - Location where water services are being used.
B. Account Number - This is the number that the account has been assigned.
C. Service Period -

  • The beginning and ending date of current reading.
  • WA HGAL includes previous month reading, currant month reading, and total water in gallons used.
  • WA LA DEPT of HLT&HDS is a once a year charge required by the state.
  • SE SEWER SERVICE/USAGE is the charge for sewage usage.
  • A  AMBULANCE is a monthly charge for ambulance & EMT service.
  • SA SANITATION is the monthly charge for trash pickup.

D. Cycle - This is a code that represents the week and location of the reading.
E. Days - This is how many days in the service period.
F. Total Current Charges - Charges that were occurred during the service period.
G. Previous Balance - Due Immediately -
H. Total Due - This total includes previous unpaid balance (if due) and currant balance.
I. Due Date - This is the last day payment can be made with out en-curring a late charge.
J. After Due Date - This is the total of previous unpaid charge, currant unpaid charges and late charge.

What are the rates?

  • Residential - Ambulance- $10.00
    - Sanitation - $24.00
  • Commercial - Sanitation - depends on # of cans

What is the water charge?

Inside City Outside City
Flat Charge $8.54 $15.80
Per thousand gallons $3.03 per thousand $4.55 per thousand


What is the sewer service charge?

Inside City Outside City
Residential (per month/unit) $31.65 $47.47
Commercial/Industrial (per month/unit) $80.97 $121.45


What is the sewer user charge?

Inside City Outside City
Residential $2.49 per thousand $3.73 per thousand
Commercial/Industrial $2.49 per thousand $3.73 per thousand


  • $7.69 per 100 lbs. of suspended solids in excess of 250 mg/L.
  • $5.71 per 100 lbs. of suspended solids in excess of 250 mg/L.

All septic tank haulers dumping sewerage or sludge at the Red River Sewer Treatment Plant will be charged $30.00 per load up to 1000 gallons plus 2.50/100 gallons in excess of 1000 gallons.

Note: Sewer User Charge for residential users inside City will be computed at $2.49 or outside the City per 1000 gallons based on 80% of potable water used.




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Contact Us

Customer Service Division
City of Bossier City
620 Benton Rd.
P.O. Box 5337
Bossier City, LA 71171-5337
Fax: 318.741.8540


After Hours Emergency #: 318-741-8371

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Please click on the link to download a copy of the form. Adobe reader is required to view form.

Automatic Bill Payment Form

Residential Water Application

Commercial Water Application

Email completed forms to: