FINANCE
Customer Service (Water Billing)
On a monthly average our Customer Service
Division will assist approximately 7,500 walk in customers,
answer almost 3,000 phone calls, process over 541 work
orders, and read approximately 20,000 meters.
The Customer Service Department provides
assistance with billing inquiries, delinquent accounts,
payment plans, researches account histories, and updates
service work orders.
Our goal in the Customer Service Division
is for each employee to be well informed in dealing with
each customer individually. Every Customer Service Representative
is to be courteous, efficient, and committed to maintaining
the highest quality of service.
Our hours of operation are 8 a.m. to 5 p.m.
Monday - Friday. You can pay your bill at our office or
by mail. For new customers to the area, no deposit is
required; however, there will be a $10.00 connect fee.
Now available is the Automatic
Bill Payments Form, used to pay your monthly bill through
automated bank drafts.
Contact Info:
Wadene Jordan
:
Customer Service Administrator
Linda Norcross: Assistant Billing Supervisor
Ann Adgate: Accounts Clerk
Hilda Cranford: Accounts Clerk
Mary James: Cashier
Marilyn Lacey: Cashier
Debbie Matte: Cashier
Dolly Van Oss: Cashier
620 Benton Rd.
P.O. Box 5337
Bossier City, LA 71171-5337
Phone:318.741.8757 - Fax: 318.741.8540
After Hours Emergency #: 318-741-8371