Customer Service (Water Billing)
How can I setup an account?
- New accounts need to come to our office.
Can I transfer my account to another address?
- An account can be transferred to another address as long as the bill for the old address has been paid in full.
Do I have to come in the office to set up a disconnect service?
- You may set up your account over the phone. Party has to be at dwelling to get water turned on.
What type of payments do you accept?
- Payment by check, cash, visa, master card or money order in the office.
- Payment are accepted in the night drop box are check, and money order.
- Payment can be made by bank draft. The form is available in our office and in the download section to your right.
What is the NSF check policy?
- All returned NSF checks returned from the bank would be redeposit.
- If a redeposit NSF check is returned there will be a $25.00 fee and the payment is posted back to the account.
What are your office hours?
- We are open Monday through Friday from 8:00 am to 5:00 pm.
Can I view my account information online?
How do I read my water bill? See example below.
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A. Service Address - Location where water services are being used.
B. Account Number - This is the number that the account has been assigned.
C. Service Period -
- The beginning and ending date of current reading.
- WA HGAL includes previous month reading, currant month reading, and total water in gallons used.
- WA LA DEPT of HLT&HDS is a once a year charge required by the state.
- SE SEWER SERVICE/USAGE is the charge for sewage usage.
- A AMBULANCE is a monthly charge for ambulance & EMT service.
- SA SANITATION is the monthly charge for trash pickup.
D. Cycle - This is a code that represents the week and location of the reading.
E. Days - This is how many days in the service period.
F. Total Current Charges - Charges that were occurred during the service period.
G. Previous Balance - Due Immediately -
H. Total Due - This total includes previous unpaid balance (if due) and currant balance.
I. Due Date - This is the last day payment can be made with out en-curring a late charge.
J. After Due Date - This is the total of previous unpaid charge, currant unpaid charges and late charge.
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What are the rates?
- Residential - Ambulance- $10.00
- Sanitation - $16.00
- Commercial - Sanitation - depends on # of cans
What is the water charge?
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Inside City |
Outside City |
| Flat Charge |
$8.54 |
$15.80 |
| Per thousand gallons |
$3.03 per thousand |
$4.55 per thousand |
What is the sewer service charge?
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Inside City |
Outside City |
| Residential (per month/unit) |
$16.65 |
$24.97 |
| Commercial/Industrial (per month/unit) |
$42.58 |
$63.87 |
What is the sewer user charge?
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Inside City |
Outside City |
| Residential |
$2.49 per thousand |
$3.73 per thousand |
| Commercial/Industrial |
$2.49 per thousand |
$3.73 per thousand |
- $7.69 per 100 lbs. of suspended solids in excess of 250 mg/L.
- $5.71 per 100 lbs. of suspended solids in excess of 250 mg/L.
All septic tank haulers dumping sewerage or sludge at the Red River Sewer Treatment Plant will be charged $30.00 per load up to 1000 gallons plus 2.50/100 gallons in excess of 1000 gallons.
Note: Sewer User Charge for residential users inside City will be computed at $2.49 or outside the City per 1000 gallons based on 80% of potable water used.
The commercial and Industrial Sewer User Charge id determined to be 100% of the water consumption per month in thousands of gallons, unless at the burden of the user the actual contribution to the sewer system is shown by measurement to be less. The computation of BOD and suspended solid excess are calculated in accordance with Ordinance 126 of 1979.
